Enabling Intelligent Organizations: An Electronic Institutions Approach for Controlling and Executing Problem Solving Methods

In this paper we propose a framework for controlling and executing problem solving methods in a work-flow context. The framework is founded on an extension and scaling-up of the electronic institutions theory and the use of artificial intelligence techniques in a multi agent environment. We discuss electronic institutions?s theory extensions for enabling intelligent organizations using our approach. As a proof of concept of the proposal we present the prototype of a help-desk information system for assigning advisors and monitoring their performance using artificial intelligence techniques for automated reasoning. Source URL: https://www.iiia.csic.es/en/node/54197 Links [1] https://www.iiia.csic.es/en/staff/armando-robles [2] https://www.iiia.csic.es/en/staff/pablo-noriega [3] https://www.iiia.csic.es/en/staff/rub%C3%A9n-morales-men%C3%A9ndez [4] https://www.iiia.csic.es/en/staff/francisco-cant%C3%BA [5] https://www.iiia.csic.es/en/bibliography?f[author]=1551 [6] https://www.iiia.csic.es/en/bibliography?f[author]=2408 [7] https://www.iiia.csic.es/en/bibliography?f[author]=2409